Legal Documentation

1. Data Controller

NimbusCoreSolutions ("Controller"), registered at Dronningensgade 53, 1420 Kobenhavn K, Denmark, is the data controller responsible for the processing of personal data collected through this website and related services. For any data-related inquiries, contact us at [email protected].

2. Data We Collect

We collect personal data only when voluntarily submitted through contact forms or service inquiries. This data includes: full name, email address, phone number, and any additional information provided in message fields. We do not collect special category data (racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data).

Automatically collected data includes: IP address, browser type and version, operating system, referring URLs, pages visited, timestamps, and general geographic location derived from IP address. This data is collected for security, analytics, and service improvement purposes.

3. Legal Basis for Processing (Article 6 GDPR)

We process personal data under the following legal bases:

• Consent (Art. 6(1)(a)): When you submit a contact form, you explicitly consent to data processing for the purpose of responding to your inquiry.
• Contractual necessity (Art. 6(1)(b)): Processing required to fulfill a contractual obligation or pre-contractual measures at your request.
• Legitimate interest (Art. 6(1)(f)): For website security, fraud prevention, and analytics that do not override your fundamental rights.

4. Data Retention

Contact form submissions are retained for a maximum of 24 months from the date of submission, unless an ongoing business relationship requires longer retention. Automatically collected analytics data is aggregated and anonymized after 12 months. You may request early deletion at any time.

5. Data Sharing & Third Parties

We do not sell, rent, or trade personal data. Data may be shared with: hosting infrastructure providers (solely for data storage), email service providers (for communication purposes), and legal authorities when required by applicable law. All third-party processors are bound by Data Processing Agreements (DPAs) in compliance with GDPR Article 28.

6. International Data Transfers

Should personal data be transferred outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission or confirmation that the destination country provides an adequate level of data protection under an adequacy decision.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restriction (Art. 18): Request restriction of processing in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data, including TLS/SSL encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorized personnel only, and regular security audits of our infrastructure.

9. Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet): Borgergade 28, 1300 København K, Denmark. Website: www.datatilsynet.dk.

1. Service Delivery

All managed IT services provided by NimbusCoreSolutions are delivered as ongoing subscription-based services. Monthly subscription fees are billed in advance and are non-refundable for the current billing period once the service has been activated and the monitoring infrastructure has been deployed to your environment.

2. Project-Based Engagements

For one-time project engagements (infrastructure audits, migrations, compliance assessments), a full refund may be requested within 14 calendar days of project commencement, provided that no substantive work has been delivered. If work has commenced, a pro-rata refund will be calculated based on the percentage of deliverables completed against the total project scope.

3. SLA Breach Credits

If NimbusCoreSolutions fails to meet the agreed-upon Service Level Agreement (SLA) uptime guarantee, the client is entitled to service credits as follows:

• Uptime between 99.0% and 99.9%: 10% credit on next month's invoice.
• Uptime between 95.0% and 99.0%: 25% credit on next month's invoice.
• Uptime below 95.0%: Full refund for the affected billing period.

4. Cancellation & Pro-Rata Refunds

Clients may cancel their service subscription with 30 days' written notice. For annual subscriptions, a pro-rata refund will be issued for unused full months remaining in the contract term, minus any applicable early termination fees as specified in the service agreement.

5. Refund Processing

Approved refunds will be processed within 10 business days to the original payment method. If the original payment method is no longer available, an alternative refund method will be arranged in coordination with the client. NimbusCoreSolutions reserves the right to request additional verification for refund claims exceeding €500.